- Extended Care and Protection
Terms and Conditions These terms and conditions (together with the documents (such as the Order Confirmation) referred to in it) tells you the terms and conditions on which we supply any of the Goods or services linked to buying the Goods listed on our website to you.Please read these terms and conditions carefully and make sure that you understand them, before ordering any Goods from our site.You should understand that by ordering, you agree to be bound by these terms and conditions. Your attention is drawn in particular to the provisions of the Liability clause (clause 10) and the Force Majeure clause (clause 12). We intend to reply upon these terms and conditions and any documents (such as the Order Confirmation) expressly referred to in the terms and conditions in relation to the subject matter of any Contract formed between us in accordance with clause 3 below.Please make sure you ask for any variations from these terms and conditions to be confirmed in writing. Please understand that if you are unable to accept these terms and conditions, you will not be able to order any Goods from our site. 1.Information about us 1.1 We operate the website Supa-sofa.co.uk. Our company name is Instod Ltd registered at 2 Clarence Road, Leeds, LS10 1ND Registration No: 10002574 2.Your status By placing an order through our site, you warrant that: (a)you are legally capable of entering into binding contracts; and (b)you are at least 18 years old; 3.How the contract is formed between you and us 3.1 Your order constitutes an offer to us to buy Goods and services linked to buying the Goods (“Order”).All Orders are subject to acceptance by us, which we are free to accept or decline at our absolute discretion.We will confirm our acceptance of your Order by sending you an e-mail confirming our acceptance (“Order Confirmation”). The contract between us will only be formed when we send you our Order Confirmation. 3.2 We shall assign an order number to the Order and inform you of it in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to the Order. 3.3 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, technology, payment methods, relevant laws and regulatory requirements and/or in our system's capabilities. You will be subject to the policies and terms in force at the time that you order the Goods from us, unless any change to those policies or these terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled). 4.Cancellation 4.1Should you wish to cancel and/or amend your order you should contact Supa Sofa The Furniture Store.Details of your statutory right of cancellation,are provided in our Order Confirmation. This provision does not affect your other statutory rights as a consumer.Advice about your legal rights is available from your local Citizen Advice Bureau or trading standards office. 4.2 Subject to clause 4.8 you can cancel your order by notifying us in writing at anytime from placing the Order up to the expiry of 14 working days starting the day after the date the Goods are delivered. 4.3 Should you cancel your Order in accordance with the provisions of clauses 4.6 once it has been delivered, we will collect such Goods. 4.4 We will charge a collection cost for the Goods that we collect under the provisions of clause 4.3 above.The collection cost will depend on the nature of the Goods and where and when it is to be collected from.This cost will be notified to you in advance.In any event the Goods will remain your responsibility until we collect the Goods.You should also be aware of the following obligation: Any collection will be from the delivery address unless we agree otherwise, and we will agree with you a suitable day for collection.If you are not going to be available for collection yourself, you must notify us in advance of a nominated adult who will be present for the collection.You must ensure that on the day of collection the access to the Goods is clear and free from obstruction.If you or a nominated adult are not available or the access is not clear and free of obstruction then we will not collect the Goods.Should windows or doors need to be removed to allow access, it is your responsibility to arrange this at your own cost and your own risk.We do not accept any responsibility for damage to your property during collection other than damage due to our negligence when our liability is limited to the repair of that damage with no element of betterment, You have a statutory duty to take reasonable care of the Goods.If you breach this duty we have a right of action against you.If any original packaging has been left with you please return the Goods with the original packaging.If the original packaging is not available, then please ensure any items to be returned are packaged in a suitable and sufficient manner so as to ensure that there is no risk of damage in transit; 4.5 In the event that you do not comply with the above obligations, we may require payment from you of all costs reasonably incurred by us which may include but is not limited to wasted collection journeys or the cost of any Goods which you have damaged or lost 4.6 If you wish to return the Goods to us: (a)because you have cancelled the Contract between us in terms of the Distance Selling Regulations, we will process the refund due to you as soon as possible but within 30 days of the day on which you gave us notice of cancellation.In such cases, we will refund the price of the product in full, and any applicable delivery charges, although for the avoidance of doubt we shall be entitled to offset and retain any collection charges we may incur in collecting the Goods. (b)for any other reason (for instance, because you consider the Goods are faulty), we will discuss the issue with yourselves and, if necessary examine the returned Goods. Should we agree the Goods are faulty we would reserve the right to discuss with you whether it would be more appropriate to repair the Goods in question.Should we agree with you that the Goods should be returned and you should obtain a refund, we will notify you of your refund via e-mail within a reasonable period of time.We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund.We will refund the price of the Goods in full, any applicable delivery charges and not charge you any collection charge for collecting the Goods from you. 4.7 We will usually refund any money received from you using the same method originally used by you to pay for your purchase. 4.8 The provisions of clause 4.2 will not apply to any Goods which: (a)you have bought either online or by telephone which you have previously viewed at one of our stores; (b)are bespoke and handmade to your specification.Please note that all of our Goods are bespoke and handmade to your specification unless they are clearly identified as stock items.To reiterate, please be aware that for Goods that are bespoke and handmade to your specification you will not have a right to cancel the Goods, or return the Goods once delivered unless the Goods are faulty so please carefully consider your decision to place your Order before doing so; (c)any Goods which cannot by their nature be disassembled once they have been partially assembled (such as flat pack coffee tables). 5.The Goods 5.1We will take reasonable steps topack the Goods properly and to ensure that you receive your Order in good condition. 5.2 We will not be responsible for any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Goods in a way that we or the manufacturer do not recommend, your failure to follow our or the manufacturer’s instructions, or any alteration or repair you carry out without our prior written approval. 5.3 These terms and conditions apply toany repaired or replacement Goods we supply toyou in the unlikely event that the original Goods are faulty or do not otherwise conform to these terms and conditions. 6.Product Specification 6.1 Any photographs, models, samples, drawings, sizes and/or product description or advertising we issue, and any illustrations contained in our catalogues, brochures, emails or on our website are produced solely to provide you with an approximate idea of the Goods they describe and/or are representative of the finished product. All Goods are manufactured within the standard industry measurement tolerances. 6.2 Your Order is unique to you and will be supplied in accordance with the instructions and specification as detailed in our Order Confirmation.Every effort will be made to match all colours and finishes in our stores.Notwithstanding this all Goods are purchased and supplied, on the understanding that there may be slight dye, shade and grain variations, particularly with natural products such as wood and leather.Leather products are made from quality hides and may not be uniform in colour or texture and will show natural marks and scars.Colours may also change with age and exposure to sun and other climatic conditions. 6.3 Where stated some images have been digitally created to illustrate the colour options available from the range. These colours will be affected by your monitor and by your printer and therefore may not be 100% accurate to the finished product.Exact colour swatches can be obtained from our stores. 6.4 Occasionally we may supply Goods with minor differences in specification due to circumstances beyond our reasonable control.Should this be the case any differences will result in the Goods being of an equal or improved standard, and it will not affect your rights under the law, and the quality coding and guarantee will continue to apply.